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  • Author: sddd
  • Date: 16-10-2020, 13:46
16-10-2020, 13:46

Avoiding Common Pitfalls in Customer Success Management

Category: Tutorials / Other Tutorial

Avoiding Common Pitfalls in Customer Success Management
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner | Genre: eLearning | Language: English + .srt | Duration: 6 Lectures (35m 36s) | Size: 155.8 MB

This course focuses exclusively on what can go wrong during even the most well-intentioned customer success engagement. It not only discloses what the most common problems, mistakes, and barriers to success are, but also provides practical, step-by-step guidance on what the CSM can do to overcome each one. The course includes guidance on things like neglecting to develop a coherent and measurable definition of success, focusing on technical issues at the expense of a customer's business objectives, and forgetting to continuously invest in professional development for frontline CSM staff. This course can be taken on its own or as one in a series of courses from PracticalCSM.com that build upon each other to cover the entirety of CSM best practices in greater detail.
Avoiding Common Pitfalls in Customer Success Management

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