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» » » Start your technology career in Customer Support / Help Desk

Start your technology career in Customer Support / Help Desk

Start your technology career in Customer Support / Help Desk
MP4 | Video: h264, 1280x720 | Audio: AAC, 48 KHz, 2 Ch
Genre: eLearning | Language: English + .srt | Duration: 25 lectures (1 hour, 40 mins) | Size: 496 MB

Learn about the pros and cons of technology and if this is right for you.

What you'll learn

Consider the different paths one can take in the technology industry.

Understand which jobs you can apply for with no experience or education needed to get your foot in the door.

Learn about the technical subjects and soft skills that employers desperately need.

Learn how to troubleshoot and solve problems.

Learn powerful communication techniques to provide outstanding customer service.

Learn about knowledgebase and how to create technical documentation.

Create a resume and coverletter that will substantially increase your visibility with employers.

How to prepare for interviews and ace them with confidence.

How to continually increase your pay and get promotions.


The opportunities we'll discuss requires no formal education, degree or certification.

Students only need to be willing to learn and take action.


Many six figure professionals in technology began their careers working in a customer support or help desk role. It is a great place to start considering the average salary for Product Support is $60k in the US and the average salary for a tenured Help Desk analyst is $56k. The demand for these customer-facing positions are increasing rapidly in the country. With unemployment at all lows, it has never been a better to change careers. You can get started without any technical knowledge, college degrees or certifications. This course will help you to get started in customer support / help desk by giving you an edge over the other job applicants.

Coming soon

More content based on student feedback.


Added 9 new videos in Communication Skills.

Who this course is for:

Anyone that is stuck in a low paying dead end job.

Entry level workers with no college education that want to start a prosperous career in technology.

College graduates struggling to get the pay that they want in their field of study and are willing to change careers.

Stay at home parents looking to reenter the workforce.

Veterans that would like to start a career or change careers in the private sector.

Anyone that would like to telecommute for work.
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